PRIVACY POLICY

Bison Health LLC Privacy Policy
Effective Date: January 1, 2026

Bison Health LLC (“Bison Health,” “we,” “us,” or “our”) is a Washington State–licensed telehealth outpatient substance use disorder treatment provider. This Privacy Policy describes how we collect, use, protect, and disclose information collected through our website (www.bison-health.com) and through our services.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Insurance information

  • Information submitted through contact or intake forms

  • Any other information you choose to provide

If you become a client, we may collect Protected Health Information (PHI) as defined under HIPAA.

2. How We Use Information

We use information to:

  • Respond to inquiries

  • Schedule appointments

  • Provide treatment services

  • Coordinate care

  • Verify insurance and process billing

  • Improve our services

  • Comply with legal and regulatory obligations

We do not sell or rent personal information to third parties.

3. SMS Communications

Bison Health may communicate with clients via SMS text messaging for healthcare coordination purposes, including:

  • Appointment reminders

  • Group session reminders

  • Intake scheduling

  • Case management follow-ups

  • Secure document notifications

SMS messages are sent only to individuals who have provided consent to receive text communications.

Message frequency may vary depending on care needs. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (206) 649-0234.

SMS consent and opt-in data will not be shared with any third parties for marketing purposes.

4. HIPAA and Protected Health Information (PHI)

As a healthcare provider, Bison Health complies with the Health Insurance Portability and Accountability Act (HIPAA). We protect PHI related to treatment, payment, and healthcare operations.

We may use and disclose PHI without authorization for:

  • Treatment

  • Payment

  • Healthcare operations

  • Legal or regulatory requirements

A full Notice of Privacy Practices may be available upon request.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand website traffic. These tools do not access medical records or treatment information.

You may disable cookies in your browser settings.

6. Information Sharing

We may share information with third-party service providers as necessary to:

  • Process payments

  • Verify insurance

  • Provide secure electronic health record services

  • Facilitate secure communications

These service providers are required to safeguard your information.

We may also disclose information when required by law.

7. Data Security

We use administrative, technical, and physical safeguards to protect personal information. Sensitive information submitted through our website is encrypted during transmission when applicable.

Access to information is limited to authorized personnel who require it to perform their job duties.

8. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Medical records are retained in accordance with Washington State law and applicable healthcare regulations.

9. Your Rights

You may:

  • Request access to your personal information

  • Request corrections

  • Request deletion where permitted by law

  • Withdraw consent for SMS communications

To exercise these rights, contact us at the information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

Bison Health LLC
Phone: (206) 649-0234
Email: bisonhealthllc@gmail.com
Website: www.bison-health.com

© 2026 Bison Health LLC. All rights reserved.

TERMS OF SERVICE

Bison Health LLC Website Terms of Service
Effective Date: January 1, 2026

By accessing or using www.bison-health.com, you agree to the following terms.

1. Informational Use Only

Content on this website is provided for informational purposes only and does not constitute medical advice. Use of this website does not establish a provider-client relationship.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

2. No Guarantee of Services

Submitting a contact form or intake request does not guarantee admission into services. Admission is subject to clinical appropriateness, availability, and eligibility requirements.

3. SMS Consent

By providing your phone number and consenting to receive SMS communications, you agree to receive text messages related to healthcare coordination. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out.

4. Intellectual Property

All website content, logos, branding, and materials are the property of Bison Health LLC and may not be copied or used without written permission.

5. Limitation of Liability

Bison Health LLC shall not be liable for any damages arising from use of this website, including but not limited to indirect or consequential damages.

6. Governing Law

These Terms are governed by the laws of the State of Washington.

7. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.